Order delivery time is divided into two parts:
Processing time: Order verification, customization, quality inspection, and packaging. All orders are typically shipped within 2-5 business days after order placement and receipt of payment.
Shipping Time: The time required for the goods to be transported from our warehouse to their destination.
USA and Canada
Standard secure shipping and insurance, delivery time is 1-2 weeks (if your item is in stock).
Australia and New Zealand
Standard secure shipping and insurance, delivery time is 1-3 weeks (if your item is in stock).
UK and Europe
Standard secure shipping and insurance, delivery time is 2-4 weeks (if your item is in stock).
Other Countries
Standard secure shipping and insured delivery takes 2-5 weeks (if your item is in stock).
Insured Delivery: If the goods are lost or damaged during delivery, we will replace them free of charge, provided you can provide sufficient proof.
Priority Insurance Delivery: Your order will be processed with priority, and we will send your order to the manufacturer daily. Depending on order volume, the estimated delivery time may be similar to or the same as the standard delivery time. Your goods are also insured.
**Due to our warehouses being located in different locations, some items may be shipped separately, therefore arrival times may vary.**
Tracking numbers typically take several days to a week to update and display accurate tracking information. Please use a third-party website (such as https://17track.net) to track your order.
Please note that delivery times in some countries may take longer than estimated.
Delivery Delays
Delivery times can sometimes be affected by circumstances beyond normal shipping operations, such as severe weather, public holidays, customs procedures, shipping disruptions, local regulations, or other external factors. (We are not responsible for delays caused by force majeure events such as customs or weather.)
International freight may also experience additional shipping delays due to customs requirements, carrier restrictions, or import and shipping policies of specific countries. Therefore, actual delivery times may vary, and we cannot guarantee specific delivery times.
If you encounter delays during transit, we appreciate your patience and understanding.
Depending on the order volume we receive, your order may take longer than usual to arrive. Please rest assured that we are working hard to ship all orders as quickly as possible. We understand that waiting for your order can be frustrating, but we will never sacrifice product quality for the sake of waiting. Thank you for your understanding.
Order Changes
If you need to change your order, please email support@shapelifevibe.com within 24 hours of placing your order. We will be happy to make the necessary modifications for you. However, if your order has already shipped, we regret that we cannot make changes. Please carefully check your selected size and color to avoid unnecessary trouble.