Frequently Asked Questions
1. When will my order ship?
Most orders are processed within 2-5 business days.
3. How can I track my order?
You will receive an email with a tracking number after your order ships.
4. Can I change or cancel my order?
Orders can only be changed or canceled before shipment. Please contact us as soon as possible if you need assistance.
6. What if the goods arrive damaged?
Please send photos of the damaged goods via email within 48 hours, along with the outer packaging and order number. We will verify and issue a refund as soon as possible.
7. What if my package is lost?
If your package shows as "delivered" but you have not received it, please contact us. We will assist you in investigating with the carrier.