Cancellation Policy
Orders can be cancelled before shipment or production. If a cancellation request submitted at this stage is approved, a full refund will be issued to the original payment account.
Once an order has been shipped, it cannot be cancelled.
We accept returns of eligible items. Customers can request a return within 14 days of receiving their order.
Returned items will be refunded. Please note that shipping costs are non-refundable.
Return policies may vary during promotional periods. Please review the terms and conditions of any promotion before placing your order.
For returns or exchanges of shapelifevibe.com items purchased from other authorized retailers, please contact your retailer directly.
Return Process (Except for Black Friday and Other Promotions)
For all returns, please contact support@shapelifevibe.com to obtain a return label. Please include your order number and the returned item in your email. We will inform you of the next steps after receiving your email.
Damaged Goods
If you received a damaged item, please send photos of the damaged item and the outer packaging, along with your order number, to support@shapelifevibe.com. The email subject should be "Damaged". Please submit this within 3 days of receiving your order.
Items Not Received
If you have not yet received all items in your order, please send an email to support@shapelifevibe.com with the subject "Items Missing" and include your order number in the email body.